Great Falls Completes Update To New Payment Portal

Since May of 2024 the Great Falls Utilities Department has been working on a new online customer portal for utility payments.

The change began back on May 22nd when they shut down the old portal payment system and advised to customers that they would not accrue any late fees during this transitional time frame.

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Great Falls Utility Bill Portal Now Operating

According to their first press release the new portal system was supposed to be up and running by June 3rd. Since we are about 3 months past that most customers can expect a large bill waiting for them if they didn't make any other payments during the duration of the portal outage.

Their post on Facebook does note that customers may still have some difficulty viewing their bills within the portal but they are working to resolve this issue.

For any questions the City has provided a number you can call (406) 727-7660. You can also access the new portal HERE.

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Big Problem With New Utility Portal Changes

Now the bad news. If you waited this whole time and haven't made a payment they will be giving you 30 days from today to pay your bill in full. If you don't pay it they will start sending out shut off notices. So, if you haven't paid since May, you can expect one bill consisting of June, July, August and September charges.

Considering most people live paycheck to paycheck this could put a lot of people back on their monthly finances.